1
Credit Packs
Credits are delivered to your account immediately after payment, so credit pack purchases are generally non-refundable. We will refund a purchase when:
- You were charged but the credits were not added to your account.
- You were charged more than once for the same purchase.
- A technical fault on our side stopped you from using credits you bought, and we could not fix it.
Unused credits never expire, so there is no need to use them quickly.
2
Expert Sessions
| Situation | Refund |
|---|---|
| You cancel 24 hours or more before the session | Full refund |
| You cancel less than 24 hours before the session | No refund — you may reschedule once, subject to the expert's availability |
| You don't join the session | No refund |
| The expert cancels or doesn't join | Full refund, or a free reschedule if you prefer |
| A technical problem on our side prevents the session | Full refund or free rescheduled |
3
How Refunds Are Paid
Approved refunds go back to the original payment method through Razorpay, usually within 5–7 business days of approval. Your bank may take a few extra days to show it.
4
How to Request a Refund ddd
Email support@piltox.com from your account email with:
- The Razorpay payment ID (in your receipt email).
- A short description of the problem.
We aim to respond within 2 business days.